Billing & Invoices

Here's how payments, receipts, and subscription changes work on Lapentor.

Payment methods

Payments are processed securely via Stripe. Visa and Mastercard are accepted. PayPal can be supported in special cases on request. Reach out via Live Chat if you need this option.

Receipts and invoices

You'll automatically receive a purchase receipt by email for every payment. You can also download invoices at any time from the Billing/Invoices page in your account settings.

Managing your subscription

You can upgrade, cancel, or resume your subscription at any time from the billing/upgrade page, which links out to a secure billing portal where you can manage your payment details.

What happens if your subscription ends

If your Premium subscription ends, your account reverts to the Free plan. Any projects beyond the Free plan's limits become locked and inaccessible until you upgrade again, but they are not immediately deleted, so your work is safe while it's locked.

When a project can be deleted

A project only becomes a candidate for permanent deletion if all three of the following are true at the same time, for 90 or more days:

• No login to the account in 90 days
• Zero views of the project in 30 days
• No edits to the project in 90 days

This policy exists to keep the platform clean and secure and reduce unnecessary storage. It does not apply to accounts or projects that are actively used. As long as you log in, view, or edit your project periodically, this won't affect you.

See Plans & Pricing for full details on what's included in each plan.