Visitor's Guide

This page is for anyone viewing a shared Lapentor tour. If someone sent you a tour link, here's what to expect.

Opening the tour

When you open a shared tour link, it will generally load right away. Drag to look around, click the markers (hotspots) to move between rooms or view extra content, and use the scene list, if the tour has one, to jump straight to a scene.

A few things might happen depending on how the tour is set up:

• Password prompt: If the tour is password-protected, you'll be asked to enter a password before it loads. Check with whoever shared the link if you don't have it.
• Locked project message: If the tour belongs to a free-plan account that has exceeded its plan limits, you may see a "This project is locked" message instead of the tour. This means the tour's creator needs to upgrade their plan to unlock it. It's not something you can resolve as a visitor.

Permissions you might be asked for

• Motion sensors: On mobile devices, the tour may ask permission to use your device's motion sensors so you can look around by tilting your phone. This is a standard mobile browser permission prompt.
• Audio: If the tour has background sound or a sound hotspot, your browser will typically show a one-time prompt asking you to allow audio to play, since browsers block audio from autoplaying by default.

Known limitations

• Fullscreen mode: May not be available on some mobile browsers or devices. This is a browser limitation, not an issue with the tour itself.
• Embedded tours on iOS: If a tour is embedded via iframe on a different domain than where it's hosted, Apple's security restrictions on iOS can block features like gyroscope, fullscreen, and VR mode for that embedded view. This is a platform restriction, not a bug. Visiting the tour's direct link instead of viewing it embedded avoids this issue.